John Smith

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  • Creating a new employee record via EMC

    1. Sign in to EMC:2. Once you have signed in. Expand the plus on the left hand side and go to the correct property.Click on Configuration the tab at the top. Click Employee Maintenance.3. Once it o...

  • Room check-in time

    Room Check-in TimesRoom type: Snug, Comfy, Garden View, Comfy for Three, Quad: 4pm​Room type: Comfy Suite, Garden Suite, Exclusive Suite, Hot Tub Suite & Royal Suite: 3pmRoom Check-out Time: 11am f...

  • What should I bring to the spa?

    If you are feeling fit please bring your gym bag and trainers, if you are taking a dip don’t forget your swim costume, trunks or shorts, plus flip-flops to walk around the building. A fluffy robe a...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...